Is it Allowed to Contact the Tutor before Making Payment?
Protecting tutors’ personal privacy is our job; Tutors need to avoid unnecessary leakage of privacy.
Before student/parent makes payment:
Some tutors do NOT accept direct contact.
Some tutors will call student/parent with a “Hidden Number”.＊
Some tutors accept to contact student/parent through various ways.＊
After contacting the tutor, if the student/parent intends to take a lesson, the tuition of the first lesson has to be paid to M5 Music before having lesson.
Tuition of the First Lesson
The tuition of the first lesson is charged by M5 Music (accept Bank Transfer or FPS); Students do NOT need to pay additional fee for the first lesson.
Tuition of the Second Lesson and Beyond
Starting from the second lesson, please pay tuition directly to the tutor. Generally, four lessons will be calculated as one session. Please check with your tutor about the payment method for the second lesson and beyond.
No Free Trail Lesson
M5 Music and all tutors do NOT offer free trial lessons. All “trial lessons” are considered as the “first lesson”.
Student's Absence Notice
Student’s absent must be proposed 24 hours before the lesson time. Otherwise, it will be regarded as “Impromptu Absence”. Providing a make-up lesson or not will be decided by the tutor him/herself. Hereby declare, M5 Music will NOT provide refund for “Impromptu Absence” even if the tutor does not want to provide a make-up lesson.
Typhoons and Rainstorms Arrangement
If the first lesson is affected by typhoon and rainstorm warning, M5 Music can assist both parties to reschedule the lesson.
We only provide a refund if the tutor is absent on the original booking time, and cannot provide a make-up lesson for the next 14 days. Apart from this, we do not accept any refund request.