|Lesson Booking Procedure:|
|1.||Submit student information; The tutor will respond according to the information.Messages between student/tutor will be screenshotted or forwarded through M5 Music.＊|
|2.||Discuss and arrange the lesson time, location, tuition fee, etc.|
|3.||The lesson will be confirmed after completing the payment of the Tuition of the First Lesson.|
|4.||Take the lesson according to the booking time.|
|5.||The second lesson and beyond are arranged by the student/tutor themselves.|
|＊||If the student/parent wants to contact the tutor directly before the payment, please read Is it Allowed to Contact the Tutor before Making Payment?|
Protecting tutors’ personal privacy is our job; Tutors need to avoid unnecessary leakage of privacy.
|Before student/parent makes payment:|
|i.||Some tutors do NOT accept direct contact.|
|ii.||Some tutors will call student/parent with a “Hidden Number”.＊|
|iii.||Some tutors accept to contact student/parent through various ways.＊|
|＊||After contacting the tutor, if the student/parent intends to take a lesson, the tuition of the first lesson has to be paid to M5 Music before having lesson.|
The tuition of the first lesson is charged by M5 Music (accept Bank Transfer or FPS); Students do NOT need to pay additional fee for the first lesson.
Starting from the second lesson, please pay tuition directly to the tutor. Generally, four lessons will be calculated as one session. Please check with your tutor about the payment method for the second lesson and beyond.
M5 Music and all tutors do NOT offer free trial lessons. All “trial lessons” are considered as the “first lesson”.
Student’s absent must be proposed 24 hours before the lesson time. Otherwise, it will be regarded as “Impromptu Absence”. Providing a make-up lesson or not will be decided by the tutor him/herself. Hereby declare, M5 Music will NOT provide refund for “Impromptu Absence” even if the tutor does not want to provide a make-up lesson.
If the first lesson is affected by typhoon and rainstorm warning, M5 Music can assist both parties to reschedule the lesson.
We only provide a refund if the tutor is absent on the original booking time, and cannot provide a make-up lesson for the next 14 days. Apart from this, we do not accept any refund request.